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Privacy Policies

This privacy statement is subject to change and updated as required. The amended privacy statement will be published on our website.

 

Ashviro Solutions (“Ashviro,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring compliance with all data protection and privacy laws in Singapore. This Privacy Policy aims to help users (“you” or “individuals,” referring to individual users of our services, and “customers,” referring to organizations or businesses that use our CRM system) understand how we collect, use, and safeguard your information. This applies when you visit our website or request information about our products and services through various channels, including in person, business cards, email, online ads, trade booths, mail, phone, fax, or other means of communication.

For the purposes of this Privacy Policy, “personal data” refers to any information that relates to an identified or identifiable individual.

Personal information collection

Ashviro is committed to collecting and using your personal information only with your knowledge and consent. We typically collect this information when you place an order, use our products and services, make inquiries, register or request product information, submit a job application, respond to our communications (such as surveys or questionnaires), or interact with our online advertisements or social media channels.

Before collecting personal data, we ensure that individuals are informed of the purpose of the collection and that we obtain their consent. We request consent through various methods, including:

  • Consent checkboxes in web and contact forms.
  • Subscribe/Unsubscribe options in emails or messages.
  • Opt-in/Opt-out choices in record creation forms.

The personal information we collect typically includes your name, company name, email address, phone numbers, and any other relevant details obtained through requests, registrations, or surveys.

If you request a data correction, we will process your request accordingly.

At times, Ashviro may acquire mailing lists for direct marketing purposes. We ensure that any such lists are purchased only from authorized and registered providers with robust privacy policies that protect your individual rights. Once your data is obtained, it is securely processed and stored in databases that are accessible only to authorized Ashviro personnel.

If you wish to opt out of our mailing list or unsubscribe from all communications, please email us at support@ashviro.com.

Information collected by our customers

Ashviro provides CRM services to businesses and organizations (our “business customers”). These customers may collect and manage personal data about their own clients or users while using our products and services. In such instances:

  • Our business customers act as data controllers and are responsible for complying with regulations or laws, including providing notice, making disclosures, and obtaining consent before collecting personal data from their customers.
  • We do not control the content of our business customers’ web pages or the types of personal data they choose to collect or manage through our services.
  • Our business customers are responsible for correcting, deleting, or updating the information they process using our services. They are also responsible for managing how they communicate with their users and determining the modes of communication used.
Usage of personal information

Here Ashviro explains how we collect, use, and safeguard the information related to the use of our platform, specifically regarding the syncing of mobile contacts and related features.

1. Information We Collect

Ashviro collects and processes contact information exclusively to enhance user experience and functionality. Specifically, we:

  • Sync contact numbers from your mobile device to display them on your dashboard.
  • Identify individuals within your contacts who are also using Ashviro Digital Name Cards.
  • Showcase the digital name cards of such individuals on your dashboard to keep you updated.

No other contact details, such as names, email addresses, or personal information, are collected or stored.

2. How We Use the Information

The contact numbers synced to Ashviro are used solely to:

  • Identify mutual Ashviro users within your contact list.
  • Provide updates and showcase digital name cards of those users for better networking.

This process ensures you can stay connected and informed without unnecessary data collection.

3. Data Security

We take strong measures to protect your information, including:

  • Encrypting data during transmission to prevent unauthorized access.
  • Limiting access to your contact data strictly for the purposes stated in this policy.

Ashviro does not share, sell, or disclose your contact data to third parties.

4. User Consent

By using Ashviro, you consent to:

  • The syncing of your mobile contacts for the purposes outlined above.
  • Allowing Ashviro to identify and display digital name cards of mutual users within your contacts.

You can revoke this consent at any time by disabling the sync feature in your settings or by contacting our support team.

5. Data Retention

Ashviro retains synced contact numbers only for as long as necessary to provide the features and services described in this policy. If you stop using Ashviro or delete your account, all related contact data will be permanently deleted.

6. Your Rights

You have the right to:

  • Access the information Ashviro collects.
  • Request the deletion of your synced contact data at any time.
  • Opt out of syncing your mobile contacts.

Ashviro will only use the information you provide for the purposes outlined above or any other purposes to which you have explicitly consented. If a new purpose arises, we will inform you in advance and seek your approval before proceeding.

Ashviro complies with the National Do Not Call (DNC) Registry regulations. We do not send marketing messages via voice or text to individuals listed in the DNC registry unless we have obtained clear and explicit consent.

You have the right to withhold your information. However, please be aware that doing so may prevent Ashviro from being able to provide you with continued access to our services.

Additionally, user information we collect may be used in combination with information already in our possession or obtained from our partners, including contractors.

Ashviro also collects and uses your data for the following purposes:

  • To provide you with the information you have requested.
  • To provide and support your use of Ashviro products and services.
  • To provide information about Ashviro products and services, seminars, etc. and to inform you about other information on Ashviro.
  • To inform you of winning a competition, sending a prize, etc.
  • To enhance and improve Ashviro products and services.
  • To send thank-you letters for purchasing our products and services.
  • To respond to your enquiries.
  • To identify and contact you when necessary, etc.
Protection and disclosure of information

Ashviro does not rent, sell, trade, or share your information with any third-party organizations. In the future, we may inform you about products and services from carefully selected third parties and offer you the opportunity to receive advertising and marketing communications from them. However, we will not transfer control of your personal information to any third parties.

We may disclose information about you:

  • To companies and departments within Ashviro Solutions, in accordance with the terms of this privacy policy; and
  • In the event of a reorganization or sale to a third party, you agree that any personal information we hold about you may be transferred to the new entity for the purposes outlined in this policy and in compliance with its terms.

We may disclose information when Ashviro, in good faith, believes that such disclosure is necessary to:

  • Comply with the law,
  • Enforce or apply the terms of our user agreements, or
  • Protect the rights, property, or safety of Ashviro, our visitors, or others.

Ashviro may also be required to disclose your personal information to comply with legal or regulatory requirements in accordance with applicable laws.

We implement appropriate technical and organizational measures to ensure the security of personal data in our possession, protecting it from unauthorized access, modification, disclosure, or use, whether in physical or electronic form.

Upon request, Ashviro can provide information on how an individual’s personal data has been used or disclosed in the past year.

Duration of data retention

Here are the terms of data retention:

  • We retain personal data no longer than necessary to fulfil the purposes for which the personal data is processed
  • If the processing is based on the consent, we retain data until you withdraw your consent
  • If the processing is based on a legitimate interest of Ashviro, we retain data until you object to such processing.

However, we will store personal data for a longer period where

  • We are required by law to retain your personal data or
  • Your personal data is required for Ashviro to assert or defend against legal claims. In this event, we will retain your personal data until the end of the relevant retention period or until the claims in question have been settled.

The retained personal data will be securely destroyed when no longer needed.

If you wish to request that we no longer use your collected data, please email us at support@ashviro.com

Third party API integration

Ashviro use of information received from third party integrations (e.g., Google, Microsoft) will adhere to their respective API services and usage policies. For Google API integration, Ashviro use and transfer of information will adhere to the Google API Services User Data Policy, including the limited use requirements.

Other websites and privacy concerns

Ashviro’s website may contain links to other company and organisational websites that are not owned or operated by us. We are not responsible for the privacy practices or the content of such websites. For more information on your privacy rights with regard to these sites, please refer to the privacy policies of each respective site that you visit.

Changes and updates to privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated privacy policy on our website and updating the “Last Updated” date at the top of this privacy policy.

Contact us

If you have questions or need to contact us about this privacy policy, please email us at support@ashviro.com